Shipping Information

Shipping Costs

Dispatch Time

We aim to post your games within 24 hours of ordering. Speedy huh?

Delivery Time

All our packages are sent tracked - we don't want you to have to do detective work to figure out when it will arrive.

Customers in the UK have their packages sent via a 48-hour service. International customers should allow up to 28 days for delivery.

If, after 28 days, your order has not been received, a full refund will be given.

Please note: we are aware that the effects of Brexit and Covid-19 are causing some delays to global shipping.

Returns and Refunds

If you wish to return your package you must contact us by email within 14 days of receipt. Once we have received you return we will process a refund for the full cost of the item(s). Please note: we cannot refund games that have been opened.

EU Customs

Since Brexit 1st January 2021, customers in the EU are liable to pay all import fees and handling fees associated with your order. We currently send our games using a "DDU" carrier. We cannot guarantee your parcel will not be held at customs or have additional fees applied.

Customers in the EU should read our information following the UK's exit from the European Union.

Terms & Conditions Apply

Please see our full terms and conditions available here.

© 2021. | VAT No: 370452902 | The Detective Society is a Damfino Productions Ltd brand. All rights reserved. *We aim to dispatch orders within 24 hours. Please read our delivery information for full details. The effects of Brexit and Covid-19 may cause significant delays to your delivery times.