Frequently Asked Questions

Each episode takes roughly between 90-120 minutes to play, although this depends on how quick you are, or how deeply you wish to delve into the online world.

Most players can solve our packages with very few hints, although, of course, it takes some players longer than others.

When players do get stuck we have an online clue system that players can access for hints, ranging from subtle to obvious. These are carefully hidden so you can’t see a clue to a future puzzle by accident.

Players can also ask for help from the community on our Facebook Group or Reddit.

We recommend the game for players aged 14+ - this is due to the peril that characters come face-to-face with - being a detective is dangerous, people may die. However, the episodes don't feature any expletives or graphic images.

There are six episodes in each season.

No, everything contained inside the box will have been used and therefore can be disposed of. All our episodes are standalone in terms of puzzles, however the story continues from box to box.

Many of our boxes do involve sending SMS messages or making calls

However, all messages can also be sent via WhatsApp, eliminating all fees for players. All voicemails are also accessible online - links are in the clue section for each game.

If you would rather send SMS's, note that all our numbers are UK-based and standard-rate.

Yes you can - gift cards are available enabling you to gift the cost of individual episodes or whole seasons.

Gift cards can be purchased here.

It is not currently possible to gift on-going subscriptions.

When you purchase the whole season, you get sent all episodes that have already been released. Any remaining episodes will be sent to you monthly, as they become available.

Currently, all games are only available to purchase in English.

If you are interested in buying them in other languages, you can register your interest here.